FAQ


Click below for answers to our frequently asked questions. If you need further information, please contact us.


What are your hospital's hours?

Our Hours:

Monday/Wednesday/Thursday: 8:00 am - 8:00 pm
Tuesday/Friday: 8:00 am - 6:00 pm
Saturday: 8:00 am - 4:00 pm

What forms of payment do you accept?

Payment Forms:

We require full payment at the time our services are rendered. For your convenience, we accept Visa, MasterCard, American Express, Discover, cash and personal checks with proper identification. Payment is due at the time our services are rendered.

What type of animals do you care for?

We are a small animal practice.

We see dogs and cats of all shapes and sizes. Dr. Gonzales sees pocket pets and exotics: ferrets, iguanas & lizards, rabbits, rodents, guinea pigs, hamsters, mice, rats, tortoises & turtles.

Do you treat wild animals that have been injured?

We are not licensed to treat wildlife.

We refer most injured wild critters over to Pet Emergency Clinic and Conejo Valley Animal Hospital located in Thousand Oaks. They are licensed to provide medical care for wild animals and in most cases re-release animals back into the wild.

Do I need an appointment?

We recommend making an appointment.

Please be prompt for your appointment and if you are unable to keep your scheduled appointment or need to cancel for any reason, please call us in advance. Please be advised that patients are seen in the following order: life threatening emergencies, scheduled appointments, unscheduled “Walk In” appointments (based on availability).

Do you see emergencies?

In the event of an emergency we ask that you call our hospital at (805) 526-0917 .

During normal business hours, depending on our doctor availability, an appointment may be scheduled or a doctor may recommend the best medical option for your pet.

After hours your call will be forwarded to our answering service and will be directed to one of the following emergency facilities: Veterinary Specialists of the Valley, Woodland Hills, VCA McClaves in Reseda or Chatoak Pet Clinic (open until midnight) in Granada Hills.

Do you board animals?

Boarding is permitted for patients with a medical necessity and with a doctors’ approval.

Due to limited space, we are unable to provide boarding to those patients that do not require medical treatments and/or medication. We do have several employees that offer pet/house sitting services or we can refer you to a local boarding facility. Please contact us at (805) 526-0917 if you require further assistance.

Do you provide grooming services?

Grooming services are limited.

With veterinary medicine as our primary objective, grooming services are limited to pets in need of medical treatment.

When should I have my pet Spayed and/or Neutered?

We recommend that your pet be spayed or neutered at approximately 4 to 6 months of age.

A medical examination is required to determine your pet’s health prior to any surgical procedure or anesthesia. By spaying your female pet prior to their first heat cycle, you greatly reduce the chance of mammary tumors and eliminate ovarian cancer. By neutering your male pet, you eliminiate testicular cancer and prostate complications and reduce testosterone levels and agression, as well as urine marking and roaming.