FAQ

Our Hours:

NORMAL BUSINESS HOURS:
Monday - Friday: 7:00am - 5:00pm
Saturdays: 7:00 am - 12:30 pm
Closed Sunday
After hours emergency care is not available at our facility.

Payment Forms:

For your convenience, we accept the following forms of payment: cash, credit/debit cards, and personal checks with proper identification. Payment is required when services are rendered.

We accept the following Credit Cards: Visa, MasterCard, Discover, and American Express. We also accept CareCredit.

CareCredit

CareCredit works just like a credit card, but without any annual fees or high interest rates. There are no pre-payment penalties. You may use your CareCredit card each time your pet requires medical care, whether it's just a routine visit and vaccinations, or a medical emergency.

Applying for CareCredit is fast and easy. Credit decision is immediate.

Apply online using your smartphone, tablet or PC @ www.carecredit.com and click on 'Apply.' By telephone @ 800-365-8295 (must be 21 or older to apply by phone).

VVC offers a 6 month interest free promotional financing option. (no interest if paid in full within promotional period on qualifying purchases over $200.00).

The card holder or any authorized users must be present to use the card and process transactions. (users can added by card holder by contacting CareCredit).

Additional information available - please ask a staff member or contact CareCredit @ 800-365-8295 or visit the CareCredit website at CareCredit.com.

The following are our deposit and cancellation fee policies effective October 1, 2021.

$50.00 - no show fee for any missed appointments.Requires a minimum of 4 hour cancellation notice.

$25.00 - no show fee for any missed Vaccine or Tech appointments. Requires a minimum of 4 hour cancellation notice.

$200.00 - surgery deposit is required to hold the surgery date. Deposit is non-refundable unless the appointment is canceled and/or rescheduled no less than 24 hours prior to scheduled surgery. Balance will be due in full on the day of procedure and prior to your pet being released from our hospital.

We are a small animal practice.

We see dogs and cats of all shapes and sizes.

We are not licensed to treat wildlife.

We refer most injured wild critters over to Pet Emergency Clinic and Conejo Valley Animal Hospital located in Thousand Oaks. They are licensed to provide medical care for wild animals and in most cases re-release animals back into the wild.

We recommend making an appointment.

Please be prompt for your appointment and if you are unable to keep your scheduled appointment or need to cancel for any reason, please call us in advance. Please be advised that patients are seen in the following order: life threatening emergencies, scheduled appointments, unscheduled “Walk In” appointments (based on availability).

In the event of an emergency we ask that you call our hospital at (805) 526-0917 .

During normal business hours, depending on our doctor availability, an appointment may be scheduled or a doctor may recommend the best medical option for your pet.

After hours emergency care is not available at our facility. After hours your call will be forwarded to our answering service and will be directed to the following emergency facility: Veterinary Specialists of the Valley, Woodland Hills.

Boarding is permitted for patients with a medical necessity and with a doctors’ approval.

Due to limited space, we are unable to provide boarding to those patients that do not require medical treatments and/or medication. We do have several employees that offer pet/house sitting services or we can refer you to a local boarding facility. Please contact us at (805) 526-0917 if you require further assistance.

Grooming services are limited.

With veterinary medicine as our primary objective, grooming services are limited to pets in need of medical treatment.

We recommend that your pet be spayed or neutered at approximately 4 to 6 months of age.

A medical examination is required to determine your pet’s health prior to any surgical procedure or anesthesia. By spaying your female pet prior to their first heat cycle, you greatly reduce the chance of mammary tumors and eliminate ovarian cancer. By neutering your male pet, you eliminiate testicular cancer and prostate complications and reduce testosterone levels and agression, as well as urine marking and roaming.